We want to make returning items as simple and hassle-free as possible. Below, you’ll find answers to the most common questions about our returns policy.
Changed Your Mind?
If you change your mind about a purchase from Luxe Cycle Care within 30 days, you can return your item to any of our stores or send it back to our distribution centre if purchased online. To qualify for a full refund, the item must be:
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Unused
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Clean
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In its original packaging
Please keep your proof of purchase handy, as it will be required for all returns.
Returns & Exchanges
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I want to return an item — Find out how to start your return.
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I want to exchange an item — Learn about exchanging your purchase for another.
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I’m still waiting for my refund — what should I do? — Steps to take if your refund is delayed.
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My item is faulty — what should I do? — How to report and return faulty products.
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Other questions — Additional info related to returns and refunds.
Terms & Conditions
Please note that terms and conditions apply to returns. For full details on our policy and step-by-step return procedures, please see the sections below or contact our customer support team for assistance.