1. Privacy Policy (Last Updated: 01-06-2025)
Luxe Cycle Care Inc. (“Luxe Cycle Care,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this United States Privacy Policy (the “US Privacy Policy” or “Policy”). This Policy describes the types of information we may collect from you or that you may provide when you visit our United States website located at https://luxecyclecare.com and any mobile applications we make available in the United States (collectively, our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Policy only applies to website visitors, users, bicycle purchasers, and sellers located in the United States. If you are not located in the United States, please select your country by clicking on the flag at the top of the Website and selecting your location and preferred language. If you are located outside of the United States, a different Luxe Cycle Care affiliate may operate the web domain in the country in which you are located, and a separate privacy policy governs our or our affiliate’s processing of your personal information.
This Policy applies to information we collect:
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On this Website;
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In email, text, and other electronic messages between you and us;
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When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy;
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When you purchase or sell bicycles or bicycle equipment via our Website.
This Policy does not apply to information collected offline or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.
This US Privacy Policy may be translated into languages other than English solely for your convenience. However, the authoritative, governing version of this Policy is the English language version.
Please read this Policy carefully. If you do not agree with this Policy, you must not use our Website or provide any information to us. By accessing or using this Website, you agree to this Policy. We may update this Policy from time to time in our sole discretion. Your continued use of this Website after we make changes is deemed to be your acceptance of those changes, so please check the Policy periodically for updates. In addition to this Policy, your access to and use of the Website is subject to our Terms & Conditions. You may not use the Website if you do not agree to comply with and be bound by the Terms of Use.
1.1 No Use of the Website By Children
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website or complete any transactions using the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website, register on the Website, make any purchases, or provide any personal information to us.
1.2 Collection of Personal Data and Responsible Party
We value your privacy and aim to be transparent about how we handle your personal data. “Personal information” refers to data that identifies you personally, such as your name, email address, IP address, or any other information you voluntarily provide to us. Aggregated or anonymized data that cannot be reasonably linked back to you is not considered personal information.
1.3 Contact Information
If you have questions about our Website or this Privacy Policy, you may contact us at:
Luxe Cycle Care Inc.
Email: support@luxecyclecare.com
1.4 Security
This Website uses SSL or TLS encryption to protect the transmission of confidential content and personal data. You can recognize a secure connection by the “https://” prefix and the padlock symbol in your browser.
2. Data Collection When Visiting Our Website
2.1 Passive Collection (Server Log Files)
When you visit our Website, we collect certain technical data automatically through server log files, including:
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Visited page(s)
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Date and time of access
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Amount of data transferred
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Referral source
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Browser and operating system used
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IP address (anonymized where required)
We collect this information to ensure the proper functioning, stability, and security of our Website.
2.2 Information You Provide
You may provide personal data directly when:
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Registering for an account
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Submitting forms or customer support inquiries
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Engaging in transactions (buying/selling bicycles or services)
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Subscribing to communications
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Posting on public forums or submitting reviews
We may also retain records of your correspondence, transaction history, and interactions with our services.
2.3 Automatic Data Collection Technologies
We use technologies to collect data on usage behavior, including:
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Pages visited
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Search queries
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Device, browser, and connection data
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IP address
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Location (when enabled)
This data helps us improve Website functionality, personalize your experience, and analyze user behavior. You may opt out of some tracking features via your browser settings or legal cookie preferences.
3. Hosting
Hosted by Amazon Web Services, Inc. (AWS)
We use Amazon Web Services (AWS) for secure hosting of our Website and its content. Your data may be processed on AWS servers, including servers located in the United States. AWS is contractually bound to protect your data in accordance with this Policy.
Learn more about AWS privacy practices at: https://aws.amazon.com/privacy/
4. Cookies and Other Tracking Technologies
4.1 Types of Cookies Used
We use:
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Session cookies: Temporary, deleted when browser is closed
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Persistent cookies: Remain for future visits
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Flash cookies / local storage: For saved settings and preferences
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Web beacons: To track email opens and page interactions
Cookies may store preferences, enable functionality (e.g., cart contents), and enhance performance.
4.2 Managing Cookie Preferences
You can manage your cookie settings via your browser. For help, visit:
Disabling cookies may affect site functionality.
4.3 Third-Party Cookies
Some Website content and advertising may be served by third parties (e.g., analytics, ad networks). These parties may use cookies or tracking tools to collect data about you across different websites. We do not control these third-party technologies. You may opt out of interest-based advertising via the Digital Advertising Alliance.
5. How We Use and Disclose Your Information
5.1 We Use Your Information for the Following Purposes
We use information that we collect about you or that you provide to us, including any personal information, for our business purposes, including:
(a) to present our Website and its contents to you;
(b) to provide you with information, products, or services that you request from us or sellers on our marketplace;
(c) to provide you with notices about your account, sales, or purchases;
(d) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
(e) to notify you about changes to our Website or any products or services we offer or provide through it;
(f) to allow you to participate in interactive features on our Website;
(g) to provide our newsletter or other regular communications to you, if you have not unsubscribed;
(h) for the direct marketing of our own products and services to you;
(i) in any other way we may describe at the time you provide the information; and
(j) for any other purpose with your consent.
5.2 We Disclose Your Information to the Following Recipients
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may also disclose personal information that we collect or you provide as described in this Policy:
(a) to our subsidiaries and affiliates;
(b) to contractors, service providers, and other third parties we use to support our business;
(c) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Luxe Cycle Care’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding;
(d) to fulfill the purpose for which you provide it (including technical support, billing disputes, or requests for repair services);
(e) with your consent;
(f) to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
(g) to enforce or apply our website terms of use, terms of sale, and other agreements between us and you, or between any seller and you, including for billing and collection purposes;
(h) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Luxe Cycle Care, our customers, or others; and
(i) to other companies and organizations for the purposes of fraud protection and credit risk reduction.
5.3 Choices About How We Use and Disclose Your Information
If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you may opt out by contacting our privacy team using the contact details provided in this Policy. If you do not wish to receive promotional communications from us or third parties, you may opt out by using the unsubscribe link in each marketing email or by emailing us directly with your request.
Please note: this opt-out does not apply to information provided as a result of a product purchase, warranty registration, service experience, or other transactions.
6. How You Interact With Our Website Features and Digital Service Providers
Below we explain how your information may be collected or used during your interactions with specific features of our Website.
6.1 WhatsApp Business
We offer the option to contact us via WhatsApp, a messaging service operated by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, using the WhatsApp Business version.
If you contact us regarding a specific transaction (e.g., an order), we store and use the mobile phone number and—if provided—your first and last name, to process and respond to your request. We may request additional data (e.g., order number, address, or email address) as needed to fulfill your request.
For general inquiries, we similarly store and use your WhatsApp contact details to respond efficiently. Your data will be used solely to address your inquiry via WhatsApp and will not be shared with third parties.
Please note that WhatsApp Business may access the address book of our business device and transmit contact data to Meta Platforms, Inc. (formerly Facebook Inc.) in the USA. We ensure that only WhatsApp contact details of users who have contacted us are stored in our business device.
By using WhatsApp, users have already accepted the WhatsApp terms of service, which includes consent to the transmission of their WhatsApp number from the address books of their chat contacts.
For more information, please refer to WhatsApp’s Privacy Policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy
6.2 Registration with the Portal
You may register for an account on our Website by providing certain personal data. We use a double-opt-in process where you must confirm your registration via email. If not confirmed within 24 hours, your information is deleted.
Required data is needed to use our portal. Optional data may also be provided and managed through your user dashboard. We store your data while your account is active and delete it following standard retention practices once it is closed, unless legal obligations require otherwise.
You may request account deletion at any time by contacting us through the methods listed in this Policy.
7. Use of Single Sign-On Procedures
7.1 Facebook Connect
You may register or log in to our Website using your Facebook credentials via “Facebook Connect,” a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”).
When you use this feature, your browser establishes a direct connection to Facebook’s servers, and Facebook may receive data including your IP address and activity even if you’re not logged in or don’t have a Facebook account.
If you register using Facebook, we may receive basic public profile information such as your name, profile picture, age, and gender—depending on your Facebook privacy settings. We use this information to create your Luxe Cycle Care account. With your consent, we may also share information (e.g., your browsing or purchasing behavior) back to Facebook.
You may revoke this consent at any time by contacting us. For more on Facebook’s data handling practices and how to protect your privacy, visit: https://www.facebook.com/policy.php
If you do not want Facebook to associate data collected on our site with your Facebook profile, please log out of Facebook before using our Website or use browser add-ons such as “Adblock Plus” to block Facebook plugins.