Free Standard Delivery
Enjoy free standard delivery on orders over £20. For orders under £20, a flat rate of £2.99 applies. Standard delivery usually takes 3–5 working days. Your exact delivery lead time will be calculated at checkout. Please note, delivery times exclude bulky items, built bikes, and some online-exclusive products.
Check Your Expected Delivery Date
Enter your postcode on the product page to see the estimated delivery date for your order. This will also be confirmed during checkout and detailed in your confirmation email.
Important: Our couriers do not deliver or collect on bank holidays.
Customer Safety Notice
Your safety is our priority. We’ve implemented extra safety protocols that may affect delivery times, causing occasional delays beyond the usual timeframe.
Delivery Options & Pricing
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Non-Standard Items: Some products may have specific delivery terms or surcharges.
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Bikes: Delivery times and conditions vary due to assembly and packaging requirements.
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Bulky Items: Larger items may require additional handling or delivery fees.
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Online Exclusive Products: These may have different dispatch or delivery timelines.
Delivery Areas
We deliver across the UK. Please check the postcode entry during checkout for confirmation of delivery availability in your area.
General Delivery Information
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Returning Items Containing Hazardous Materials: Please follow our specific return guidelines for items with hazardous components.
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Packaging: We strive to use secure and eco-friendly packaging to protect your order during transit.
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How to Place an Order: Simply browse our website, add items to your basket, and follow the checkout prompts.
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Choosing Your Delivery Time: At this time, we do not offer specific delivery time slots, but you will be notified when your order is out for delivery.
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Late Orders: If your order is delayed, please contact our support team for updates.
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Missing Items: If something is missing from your delivery, reach out to us immediately so we can resolve the issue.
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Multiple Packages: Large orders may arrive in multiple parcels. Tracking information will be provided for each shipment.
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Safe Delivery Practices: Our couriers follow strict safety protocols to ensure your order arrives securely.
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DX 2-Man Delivery Service: For certain bulky or heavy items, a two-person delivery team may be used to ensure safe handling.
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Delivery Surcharge: Some deliveries may require a surcharge due to size, weight, or remote location.
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Order Payment Issues: If your order failed but you were charged, please contact support for investigation and refund.
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Order Verification: We may ask for additional verification to protect against fraud or unauthorized purchases.
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Additional Labels: If you need extra return labels, please contact customer service.